Customized Products (e.g., Custom Press-on Nails, Figurines)

  1. Before Production: Returns are accepted unconditionally at any time if the customization process has not yet started. Full refund will be issued upon confirmation.
  2. After Production Starts: No returns or refunds will be accepted once the production process commences. This is because customized items are crafted exclusively according to your unique requirements, making them non-resellable.
  3. Communication Commitment: We maintain close communication with you during the production process to confirm details (e.g., design drafts, material selections) and ensure the final product aligns with your expectations. A final confirmation will be sent via email/chat before shipping, allowing you to review the finished work.
  4. Handmade Nature Note: As all customized products are handcrafted, minor imperfections (e.g., slight color variations, subtle texture differences) are inevitable and do not constitute quality issues. Customers with overly stringent or perfectionist expectations are advised to make purchases cautiously.

Non-Customized Products

  • Returns and full refunds are accepted only for items with manufacturing defects or quality issues (e.g., damaged materials, broken parts). Please contact our customer service within 7 days of receiving the package with clear photos/videos of the defect for verification.
  • Returns due to personal preferences (e.g., change of mind, size dissatisfaction for non-customized standard products) are not accepted.